Story
If you asked me what type of stories I like, I'll become a broken record and say anything character-driven, especially when character relationships come into play. I also really like mysteries. It's a bonus that these elements intertwined in both games (I felt very catered to).
A lot of the mystery media I've seen usually centers murders so it was a nice change of pace where the (main) crimes is something else (There is murder, though. However, it's framed as they're killed because of that something else).
Also, with both narratives of the game, you're solving the mysteries long after they've happened, long after tragedy struck and took its effect. It forces characters to move on because they're already too late.
Characters
Both games have really good characters. Due to the nature of both games on their own, I feel like Hotel Dusk has a stronger cast. I like the ideas brought on by Last Window's, with how much more familiar the cast is with each other, but some of those ideas falter through or didn't have enough time to explore before their climax.
There are a lot of characters. I'll only be talking about the ones that pop up as I am writing this.
Reccurring
Kyle Hyde
Kyle Hyde is a fun protagonist. He's rude, hypocritical, nosey and lazy but never so much that it's unbearable. He bounces off nicely with other characters. It makes it more enjoyable when you see his character progress and be vulnerable. Both games has him search for someone deeply personal to him. Despite his rudeness, he has a strong sense of justice and willingness to help others.
He's also an mess emotional mess of a character. I'll talk more about it with specific characters but, my god, this man needs to go to therapy. He's written in a way where you can feel something's wrong with him but never know exactly what. He is a sad wet dog of a man. I love him.
Give this man a happy ending or put him in the ring. I need to open his brain and inspect it. Whatever I'm feeling that day.
Rachel
Rachel is Ed's secretary. Whenever she calls, I get so happy. She's understanding. She's smart. She has a bit of sass to her. She's really holding Kyle together. I love how she calls him petnames like "sweetie." I've seen a lot of people interpreting this as her flirting (and this is probably the intent) but I took it moreso that's just how she is. I saw her as someone who's very open and playful to folks she feels comfortable with. I get the impression that Kyle either likes it or plays along with it since he never says anything negative towards/about her (plus, in Last Window, he half-jokingly half-seriously asks about staying over once the apartment is gone so, at the very least, he's comfortable with her). She's never seen directly interacting with anyone else (unless you count Ed but even then, we don't know what their interactions look like). She's more than willing to read Kyle to filth though.
Hotel Dusk
Louis "Louie" DeNonno
He's very cute, a goofy guy. I think the friendship between him and Kyle is cute. I feel like he'd be a cool guy to be around, given that he's lazy and avoids whats needed to be done.
SPOILERS
"Your boyfriend killed my boyfriend."
I like how Louis is in a similar position to Kyle in the game. His story is essentially done and finished. He found a place to stay and settled down for the most part. Sure, he's not entirely happy with the way he lives and he's not entirely safe but it's something at least. By the time Kyle shows up, it's moreso about finding out what had happened. There's nothing to really fix cause it's already been done.
Dunning Smith
Dunning's also cool. He gives me "Animal Crossing grumpy villager" dad vibes.
SPOILERS
God, his story is tragic.
I thought the build up to him being the antagonist was really well done. Following the theme of the game, he has his reasons for what he did and this poor guy. That one sprite of his and the song that plays with it in the final scene hurts.
Also, a very awkward conversation between him and Louis for the assault.
Mila Evans
SPOILERS
I like the role she fulfills and what her character offers but... Admittedly, not much to work with personality wise. Plus, her role in the story kicks in at around half-way and even then she barely shows up.
There is a horrid implication to her where, since she lost half of her life and (either is or is close to being a) legal adult by the time she shows up, she is behind people her age (think of the existentialism) and I don't trust 70s/80s America to be super accomodating for her. This would've been a fun idea to explore, especially since it seems Kyle and Rachel are helping/supporting her through college.
There's also the implication that she has to immediately deal with the death of her dad, the fact that her dad's a piece of shit who started this whole mess and that her friend/caregiver's friend (the one he's been searching for) killed her dad is also a lot to deal with.
Brian Bradley
We don't know much about Brian Bradley. The only things shown off in game was: he was Kyle's partner in the force and friend, he's taller than Kyle, he seems a bit more levelheaded than Kyle, they play billards together... A lot of their relationship is built off of implication. Bradley meant so much to Kyle that he shot him after hearing about his betrayal (Kyle doesn't talk about feeling any remorse either?) and spent three whole years trying to find him while working a job he doesn't care for.
SPOILERS
*Head in hands* His final letter at the end fucks me up so bad... It genuinely breaks my heart.
We get to see more implications about their relationship on Bradley's side. He trusts Kyle's intuition so much that he strewn together this whole thing for Kyle to find the truth through one of his best skills: snooping around. He did all at a distance. He knows he's in a shitty, dangerous position and he does not want someone he loves to get caught up in that. He saw his sister die. He held her lifeless body. He's not gonna let his friend end up six feet under as well. Bradley gives what him wants: the truth. The awful, cold truth. And then he asks him to stop his search.
There's so much genuine love and care on both sides it ruins me.
Also, similar to Rachel, Bradley also calls Kyle by some nicknames ("buddy" and "partner"). He's only given two instances to talk though and even a much smaller extent of interacting with other characters.
I know they're most likely written off to be good friends but it comes off as queer to me (whether that'd be from a queerplatonic partner angle or from a romantic one). Although he stops searching for him in Last Window, I get the impression that he's not over it. Also, this iconic scene:
Last Window
Margaret "Mags" Patrice
I love her vibe. She's regal and mature but still down to earth enough with her tenants. I also appreciate how we interact with her more than Dunning (though, to be fair, she is Kyle's landlady so we have to interact with her more).
SPOILERS
Go, girl, fuck up your husband.
Mags is in the similar antagonist role that Dunning filled. She's distinct enough in her character and story that I had a good time. Compared to Dunning, she's not as involved in her own story. I'm not exactly sure if that detracts the enjoyment I had from her story (I know my enjoyment of Dunning and hers is different, I'm just not sure how exactly) but it is understandable at least.
I do wish she was the one to kill her husband though. She deserves to kill at least one (1) man.
Tony Wolf
Everytime I see Tony, I think of Louie and miss him.
I think Tony was just in a bad spot if being so close to a character in the previous game (characterization, role (sort of) and appearance) that it kind of sours his existence for me a bit.
SPOILERS
I do like how he's in a very different point in life compared to Louie, though. Tony's in the midst of being sleazy and letting his anger dangerously get the best of him. He struggles with trying to climb out of that and coping with quick, emotional impulses. I felt like he was given a good amount of time to explore that. I would love to see this theme explored deeper in another story but, since Last Window has to juggle a lot of things, I think they did as good as they can here.
Betty Meyer
SPOILERS
God... I wish she had a bigger role than being relegated to the "love interest" plotline she got. The idea behind her subplot is interesting but I feel like it wasn't explored enough before her interrogation. I'm probably more critical about this since the themes of her subplot also resonate with me so it was disappointing to see it end up the way it did. I think it would've worked well with her seemingly bubbly, more put together nature.
I also thought she'd be more important in the main plot because of her background but that never came to fruition.
Frank Raver
Frank's importance kicks off in the second half of the story, so he's mainly just roaming around the apartment as the grumpy old man he is.
SPOILERS
I appreciate how different his interrogation segment was. His requires you to ask questions in a specific order.
Claire and Sidney Reagan
These two were honestly the other characters in Last Window that I would always be so happy to see. It's nice seeing a parent-child pair have a decently good relationship this time around. If I were to rank all of the characters, I'd put these two pretty high up.
I'd also love to visit their resturant and chat with them. They seem like nice folks.
Anyway, play Hotel Dusk/Last Window.